FAQ
Frequently Asked Questions
Product Information
What materials are used in your jewelry?
We use high-quality materials including zinc alloy and copper. The plating is silver, gold or rhodium. All materials meet international safety standards (REACH, CPSIA).
Do you offer nickel-free jewelry?
Yes, all our jewelry is nickel-free and suitable for sensitive skin.
Shipping & Delivery
What shipping options are available?
| Shipping Method | Delivery Time | Tracking |
|---|---|---|
| DHL/FedEx/UPS Express | 3-9 business days | Yes |
| Standard Shipping(Small Parcels) | 6-15 business days | Yes |
Who pays import duties?
Customers are responsible for any customs fees. We declare all packages as “Fashion Accessories” with actual value.
Returns & Exchanges
What’s your return policy?
We offer 30-day returns for defective items. Returns must include:
- Original packaging
- Unworn condition
- Completed return form